Ask Buzz

Buzz is not only your biggest fan, but he’s also your 24/7 support resource on campus. While campus offices are only open from 8:00 AM – 4:30 PM, Buzz is available to chat whenever you need additional support!

Buzz can help you with dates to remember, navigating campus, and will reach out to you from time to time to check in. He is an AI tool that allows you to find additional campus support without the stress of scheduling a meeting. As you chat with him more, his responses will get more personalized over time!

So, keep your phone handy. Buzz will be texting you!

AI Disclaimer: Ask Buzz is an AI-powered texting service that strives for accuracy, but mistakes can happen. Remember, your texts aren’t anonymous, and replies are monitored by Defiance College staff.

How To Text Buzz

You can add Buzz’s number to your phone +1 (855) 647-5277 and save him to your contacts. Once you receive his introductory message, just reply and start chatting whenever you’d like!

Buzz can provide you with information and guide you to the right resources 24 hours a day, seven days a week. If Buzz can’t answer your question, don’t worry! You’ll be directed to a real person who can.

Please note: Call 911 and DC Campus Safety at (419) 783-2625 if you are in danger or have an emergency. Ask Buzz is an AI support system that cannot help you in an emergency situation.

What Can Buzz Do?

Buzz is not only your mascot, but also your 24/7 resource on campus! All of the offices on campus have worked with Buzz to make sure he can direct you to the right place.

What Can I Ask Buzz? Once you have received your first text from Buzz, he can connect you with services and information regarding:

Academics (tutors, academic advisors, study skills)
Financial matters (financial aid, filling out the FAFSA, bill payment plans)
Student life and involvement activities (clubs, organizations, events)
Mental and physical health and well-being (counselors, wellness info, campus activities)
And so much more!

When does the dining hall open?
When is Spring Break?
Where can I see if classes are canceled?
How can I get my parking permit?
Where do I go if I lose my ID?
What’s happening on campus today?

FAQs

When and how often will Buzz text me?

While you can text Buzz anytime, he will only reach out directly on a bi-weekly basis.

Can I Opt-Out of receiving texts from Buzz?

Yes! Just text “STOP” at any time.

How do I Opt In if I previously Opted Out?

You can opt-in by texting “#START” to +1 (855) 647-5277.

What if Buzz doesn’t have an answer for me?

Buzz will find the best answer possible and direct you to a real person who knows! If you tell Buzz you are looking for extra support, he will let a DC staff member know to reach out to you. Remember to check your DC email often!

What do I do if Buzz is not working?

There are several reasons why you might not be able to reach Buzz.

- Buzz has not sent you the introductory text message.
- You are not currently enrolled as an undergraduate student in courses on the DC campus.
- You replied “STOP” to a text message from Buzz.
- Your cell phone number on your student profile is either incorrect or has not been provided. To update it, follow these simple steps to receive Text Buzz messages

If you require additional support, email residencelife@defiance.edu for assistance.

Please note: Ask Buzz is an AI-powered texting service that strives for accuracy, but mistakes can happen. Because of this, your texts aren’t anonymous, and all replies are monitored by DC staff.